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Enrollment error

 We've been getting more and more of these, devices that appear not enrolled and when it tried to auto re-enroll fails, even the manual enrollment fails with the same error. We can powerwash them and fix them but it seems we've been getting a lot of ...

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Resolved! Active tab auto mute

Is there a way to keep an active tab that is not constantly being engaged with from automatically muting itself?

Managed Guest session? Keyboard input

So,we are using chrometablets (basically a chromebook) in managed Guest session mode for out timeclocks. its still working but after the last update I guess as I have no other explanation when a user clicks in the field its taking it as a right click...

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Google Translate and Google Lens apps

Hello all.  I wanted to bounce this off of this community to see if anyone has any answers/suggestions.My district is grades K-8, where K-2 use iPads and 3-8 use chromebooks.We have a lot of non English speaking students in our district and we have b...

"Something" is freezing up printing for students

Hoping someone can help me here. I've been going back and forth between Papercut and Google support. So about 6 weeks ago, we started to see that students were having issues printing. They rarely print anymore so we chalked it up to a one-off issue b...

kcalderw by Contributor
  • 170 Views
  • 10 replies
  • 1 kudos

NEW LAUNCH: Classroom Analytics

 From Google for Education Marketing:  Hi Admin community, We’re excited to officially bring Classroom analytics to you! Educators and designated education leaders and support staff can now access Classroom analytics for direct visibility into studen...

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Kristal by Community Manager
  • 112 Views
  • 4 replies
  • 5 kudos

Fingerprint Login settings?

Hi all,We're looking at letting staff use fingerprints for authentication.Our current CB model has a fingerp rinter reader/scanner built in, and we also have mice with a reader built-in for Windows use (we haven't gotten Windows configured yet to wor...

Justin_W by Contributor II
  • 423 Views
  • 30 replies
  • 2 kudos

GoGuardian on chromebooks

I have been using the GoGuardian product on our student chromebooks for 4-5 years now.  For the most part it has been a pretty solid product.I still encounter issues at times where student devices show up as "offline" when teachers have active sessio...

MFA on primary admin account

We am unable to add Google authenticator app as a 2fa method on our primary domain admin account.  As a matter of fact, we cannot add a phone number for text verification codes either.  The only option that seems to be available is to use a Google pr...

Google Colab

I think there was a post about providing access to https://colab.research.google.com/ from the Google+ days.Any advice/info on providing students access to this service?

Resolved! new touchpad options and display options

Ever since we updated to OS 117, our students have started getting this option when they sign into a chromebook for the first time.  Since we have enabled clearing of local data on our elementary students, this happens everytime.  Does anybody know i...

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mhermmsd by New Contributor III
  • 134 Views
  • 6 replies
  • 10 kudos

Google MFA for external logins

I was in a meeting today and someone mentioned that they had MFA set up for students through Azure, but they didn't need to use it when on-site, only external connections.  Does anyone know if something like this is possible with Google MFA without u...

panderson by Contributor III
  • 122 Views
  • 8 replies
  • 7 kudos

weird url to bypass filtering

We have been seeing an uptick of student users fnding ways to access otherwise blocked gaming websites while at school (no way, right!).Most recently, I have noticed url look like this example:  https://9pbkvq3vc4bauslnloca9t4bllk816a4-a-sites-openso...

Admin Controls for Improved Suggestions

We recently brought Hapara into our enterprise. One of its features is a "focus session" that a teacher can "limit" the web activity of a student to specified URL's. Pretty brilliant. It's like a mini-lockdown. However,  one math teacher discovered t...

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jsb_tech by New Contributor III
  • 51 Views
  • 1 replies
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Resolved! Network SSO?

 We've come across a growing issue for sites using sign in with google. We are in the US and our firewall is set to only allow connections to US sites. And this as always been fine but in the past few weeks we cannot sign in as google to may sites ev...

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Classroom Analytics rolling out

Requires creating and assigning an admin role, just like with Classroom Visitor at the beginning of the school year.Make more informed decisions using Classroom analytics Did anyone get any takers for Classroom Visitor? Nobody has asked for it yet he...

Google Classroom Email Issue

For a while now, and I have tried Google Support who seem equally flummoxed, when we try and use the email people from Google Classroom option, we get the below email-quarantine message. Yet, our actual gmail DOES work. So it is very strange. I wonde...

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dochxp by Contributor
  • 42 Views
  • 1 replies
  • 1 kudos

Account recovery feature

So one of the things that I think is really great is getting emails whenever my account is logged into on a new device. I think it is a great security feature, so I recommended it to other staff.  Then I found out that because we are a "Primary/Secon...

panderson by Contributor III
  • 147 Views
  • 9 replies
  • 5 kudos

Android VPN app

A few years ago I used a fortigate VPN app on a chromebook and it worked. But now we went to try it again and it does not. I vaguely remember some VPN settings in Gsuite admin but now I cannot find them. Does anyone know if they removed that setting?

Turn on Community Notifications

Would you like to receive email notifications to stay in touch and up to date with the discussions in this community?   Click "My settings" under your avatar in the top right Click "Subscriptions" Click Notification settings   

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Kristal by Community Manager
  • 1065 Views
  • 0 replies
  • 3 kudos

Microsoft and Google

HelloSo lots of us have to deal with 2 systems.  Microsoft and Google.   For the people who are mainly Google apps shops how do you handle authentication to Microsoft?   Do you have your users maintain 2 separate 2 factor/account configurations? Do y...

E8419 by New Contributor III
  • 149 Views
  • 6 replies
  • 0 kudos

Chrome remote Desktop help

Hi All,Does anyone have this running successful so that you can connect to a student's chromebook to assist them. We have enabled port 3478 for UDP and TCP. 443 is already enabledWe enabled Remote desktop Additional apps for our admin accounts.When I...

Rick2025 by Contributor
  • 175 Views
  • 9 replies
  • 0 kudos

Chromebook Recovery issues

Anyone having issues recovering Chromebooks? I have an Asus CR1100 which a powerwash was not able to fix and also now the USB recovery also won't work. We just keep getting a "Error recovering device" or "Something went wrong" error.

kcalderw by Contributor
  • 52 Views
  • 2 replies
  • 0 kudos

Resolved! Global Announcement about Verifying Teachers

This is a message from Google's Marketing Team: Hi GfE Admin Community, For teachers to benefit from shared resources in Google Classroom, like practice sets, video activities and classwork, they must be verified teachers. We’ve clarified the steps t...

Kristal by Community Manager
  • 100 Views
  • 4 replies
  • 7 kudos

WPA3 in Google Admin Console networks

This is an FYI for everyone looking to update/upgrade WiFi to WPA3 and AES for security reasons.  Unfortunately, Google does not have WPA3 as an option yet in the networks section for WiFi. I opened a ticket with them since there are support document...