Passkeys on IOS

[Rick2025]

Hi all I am hoping someone can help me out here.

I installed another google workspace account on my IOS device so that I can test passkeys.

When I go to click passkey I get a message - "A Passkey can't be created on this device"

It then says Make sure your device's operating system is up to date ( which it is), your screen lock and bluetooth are enabled ( which it is)and that you are using a supported browser like chrome. 

I believe all is enabled that way. I am doing this from the gmail app  and so am uncertain why I am seeing this message. 

Now when I launch Chrome on my device I see lots of accounts so is this my issue?  

Does anyone know why I am not able to do this.

Thanks all

[Kim_Nilsson]

Private iPhone with a private AppleID?

Work MDM and Managed AppleIDs may not be allowed to use Passkeys.

[Rick2025]

Thanks for suggestion but we are not managing any android or ios devices

[Kim_Nilsson]

So that is a yes on both of the questions? 🙂

Private iPhone and private AppleID?

[Rick2025]

Do you have to manage devices in order to use passkeys. That's kinda crazy if that is the case.  Yes personal iphone and yes to personal Apple ID. 

[Kim_Nilsson]

No, for passkeys it's more likely to work if neither device nor AppleID is managed!

But you need to have iCloud Keychain sync active for your AppleID.

[Rick2025]

Yes I do have that- iCloud Keychain sync active for your AppleID

[Kim_Nilsson]

And you have enabled Passwordless in Admin for the test account? And verified on a computer that Passkey is available for it, before trying to set it up on the phone?

Then it should just work, as that is exactly what I did.

I set up a passkey for a test account on my iPhone 14 Pro, using FaceID. And it was immediately available on my Mac using TouchID. Only took a few seconds to sync.

[Rick2025]

Yes I have done this. Before i use to get a message that it was not enabled. I also get a message Make sure your device’s operating system is up to date, your screen lock and bluetooth are enabled, and that you’re using a supported browser like Chrome. 

Now I can tell you that my Windows computer does not have bluetooth at work