Google Docs issue

[panderson]

Is anyone else having issues where some users can't access Google Doc files?

[jmech337]

I just received a help ticket saying: "A browser extension is preventing Docs from opening this file. Try turning off your extensions, then reloading the page".  Are you getting the same error?

[MarkLoundy]

Why not turn off extensions and see if that helps?

[panderson]

well I guess it can be an extension, wonder why everyone isn't getting it?

[panderson]

Yes, that is one of the messages, I think there is at least 1 more, but that is the biggest one.  All student have the same extensions, so I don't think it is an extension.

[sujka · Accepted solution]

Hey - I just troubleshot one example of this and it was Grammarly that was doing it. Once we disabled the Grammarly extension there were no errors. 

[Kim_Nilsson]

Just like with network issues "it's always DNS", it's a safe bet when Docs struggles that "it's always Grammarly". 😁

[panderson]

We are just having users turn it off Grammary on Google Docs pages and that seems to work. 

[MarkLoundy]

It's amazing how often the Grammarly extension turns out to be the culprit in various problems.