Strange Doc bug

[MarkLoundy]

From one of our other schools: "Anyone else seen this weird Google Doc bug? When my principal tries to load docs with tables on them for the PE/Music schedules it shows for a split second, then shows this error face. I've restarted chrome, disabled extensions, unplugged the second monitor..."

This follows the user between devices, so it is account related. Any suggestions?

[Bill_Gibson]

First thing I'd want to see is, does it follow to un incognito window on an unmanaged network

[MarkLoundy]

Things tried thus far:

• Restart Chrome
• Ensure all updates are complete
• Clear cache/cookies
• Incognito Window
• Reinstall Chrome
• Different browser (Safari)
• Different device (tech support's in an incognito window)
• Different Access Point
• Copying original docs and giving her full editing rights
• Restarting her laptop
• Tried from home network

I'm suggesting trying Firefox, which is a non-Chromium browser.

[Kim_Nilsson]

Were the documents originally created in Google Docs, or actually converted Word files?

[SteveHarmon]

You might also look at earlier versions of the document (if they exist), as you might be able to find where the break occurred. I'm leaning towards it not be an "account" issue, but rather a document issue where something was pasted in that the system does not like.