Issue Joining GEAGH

[Bill_Gibson]

My colleague has been attempting to join this community.

After applying and 3 or so correspondences explaining their role and intended hub they are being continually told that they are unable to join (another community name).

Something may be wrong with this join process.

[Kim_Nilsson]

@Kristal or @chand would you please help out here.

@Bill_Gibson, I think either of them will contact you in PM, so you can provide contact info for your colleague.

[Ahrosser]

Thanks for raising this concern - I will make sure that we get some information to you regarding the join process. 

[Kristal]

Hi Bill,

We have two hubs: GEAG for IT Admin and GELG for senior level Education Leaders such as Sups and Chief Academic officers.  Would you please copy/paste the following message to share with this person for add'l assistance in joining the correct hub based on their role:

I'm sorry that you have been experiencing a frustrating registration process. Please allow me to assist to ensure you are applying to the correct hub based on your role.  We have two hubs: GEAG for IT Admin and GELG for senior level Education Leaders such as Sups and Chief Academic officers. The GELG community is designed exclusively for senior level academic / instructional leaders (e.g. Chief Academic Officers, Superintendents, Exec Director of Teaching and Learning, etc).  

 If your role aligns with Technology Administrators (not instructional admins), we invite you to join the Google Education Admin Group (GEAG). This hub is specifically designed to support your role in technology and connect you with colleagues that are solving similar pain points. 

To join the GEAG Hub, designed for Technology Admins, please follow these steps:

• Navigate to https://www.googleforeducommunity.com/
• Click on GEAG “Join or visit”
• Complete the registration

*** Follow the above process but click on GELG "Join or visit" if you are a Superintendent or Chief Academic Officer.

For additional assistance, please send an email to educommunity-support@google.com 

[Bill_Gibson]

Thank you for this info. They think they followed the workflow correctly. I've followed up via DM.

Good to know about the GELG target audience too.