Goog classroom Guardian Emails

[jasoncrcsd]

So in Google classroom teachers can add the guardian and I guess it emailes them somehting. Status, grades etc. So I have 1 parent claiming the emails she is getting are blank. These emails are not trackable in the investigation tool so I cannot see them and in google classroom all there is is a place to add the parents email there is no settings/config. Is there anything I can do about this?

[ddelboccio]

I am getting random reports from parents on this issue as well!

[jasoncrcsd]

Interesting, maybe I'll report it to google and see what they say.

[jasoncrcsd]

Yem that was quick, they confirmed its a known issue and they are "working on it"

[ddelboccio]

You received confirmation from Google that this is an actual known issue?

[jasoncrcsd]

Yes just now.

Google Workspace Support, Bhargavi: I would let you know that this is a known issue from our end, our product internal team is working on it to resolve it as soon as possible. Google Workspace Support, Bhargavi: You will receive the automated update once the fix is release by the product internal team.

[MarkLoundy]

I can confirm that Google has been working on this since late last week. No additional updates. 

[ddelboccio]

I also created a Google Workspace support ticket (#57441148) and confirm that the reply I received back was:

Google Workspace
Hello Dave,

Thank you for contacting Google Workspace Support. My name is Sudheer. I will be taking ownership of this case and will be working with you.

I understand that the guardians are receiving the blank email summaries. We’ve confirmed this is an ongoing issue on our end.This issue has been filed as a bug and our internal product team is working on it and hope it will get fixed soon. I will be updating you with a response once I get an update from the internal product team.

We appreciate your collaboration,patience and understanding through this matter and we will be in touch with you shortly. This case will remain open in the meantime.

Have a great day!

Sincerely,

Sudheer |22:00 - 07:00 IST (UTC+5.5)

Google Workspace Support

[jasoncrcsd]

Got an email from Google on my case claiming its been resolved

[ddelboccio]

Same here!