⚠️Read&Write extension and Google Docs issue...

sampapa
New Contributor III

Hello fellow Google Admins.  In case you are not aware there is a massive issue with the Read & Write extension and Google Docs.  It's serious for us as this extension is auto installed on 20,000+ devices.  Basically makes Google Docs unusable and may also be causing other issues.  Vendor has confirmed and you can follow the status here ...  https://status.texthelp.com/

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3 REPLIES 3

slvandewalle_gb
New Contributor III

What is the error you are seeing in google docs? We have been seeing a lot of "An error occurred while having unsaved changes" but not sure if is related to this or not.

sampapa
New Contributor III

What we saw were users typing in a Google Doc and nothing would appear.  The page would just spin forever and the user would receive.... Page Unresponsive, You can wait for it to become responsive or exit the page.

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Kim_Nilsson
Admin Moderator

It seems to have been all Texthelp extensions, but they are working on it.

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