Unable to add hyperlinks to Gmail signature

[tbrass]

All,

We recently started using Namecoach (tool for recording pronunciation of names), and many of our users are able to add a hyperlink to the pronunciation in their signatures. I've got one user (potentially more) who can add hyperlinks in his signature, but the don't appear when he composes an email.

We've tried:

• Updating Chrome
• Removing all extensions
• Clearing cache and cookies
• Allowing cookies on mail.google.com
• Deleting signature completely and creating a new one
• Using another browser
• Using another device

Other suggestions?

[YERKO]

Perdón la pregunta

¿no habrán pasado por alto el detalle de la firma desde la configuración?

En ocasiones damos por sentado que todo está como siempre y como el resto de las cuentas pero desviamos la vista de estos pequeños detalles.

Quizas para descartar si es computador o navegador probar con otra cuenta de correo en el mismo equipo/navegador, si la otra cuenta funciona sin problemas entonces descartamos todo lo demas y nos centramos en como está configurada la cuenta o que atributos tiene desde la consola de administración de cuentas.

Éxito!!!

[tbrass]

Yes, I've verified that the correct signature has been selected.

I've also tried another account on the same device (tested on a Chromebook with student's account and another one).

I couldn't find anything in the account settings that would control signature formatting. Text comes through, but no hyperlinks. We tried both Namecoach's button (small graphic with HTML) and a standard hyperlink. It looks fine in the settings view, but after saving, it doesn't work in a new Gmail.

[icrew · Accepted solution]

When I set my signature, I have the option to do either "Rich Formatting" or "Plain Text", as shown in the screenshots below. Could that be the issue, perhaps?

See this:

Versus this:

I've also seen it use the plain-text version of the signature if the rest of the message is just plain text. Does it still happen if you send formatted text in the body of the message?

Cheers,

Ian

[Kim_Nilsson]

Yeah, I too have links in my signature and have for years.

Images too for the fancy signature. 🙂

[tbrass]

Thanks! I thought there might be some sort of formatting default, and it looks like this was it!

Leave it to a 6th grader to tinker in an area I didn't think of.

Thanks!

[YERKO]

y que ocurrio con otra cuenta en el mismo dispositivo? ahí si funciona? o ocurre el mismo problema?

Haces referencia en tu respuesta final a "no funciona en un nuevo Gmail"... ¿entonces ocurre con todas las cuentas nuevas de tu unidad educativa?