ASUS 5 Chromeboxes freezing/black screens

MattDPenn
Contributor II

We just finished rolled out new interactive panels and some interactive projectors all being connected to ASUS Chromebox 5 units. The problem is it appears that sometimes when the chromebox goes to sleep (I think) it gets stuck on wake up. The power button is solid white/on, the connected screens remain blank, and there doesn't appear to be any response. Disconnecting and reconnecting the power appears to do the trick but it does seem to be a reoccurring, abet random, problem. It sounds like it's been mostly happening to my teachers who have projectors but I have gotten one or two reports of it happening to our teachers with panels as well. My current thought it something about the interactive panels may be interfering with the wake up but I'm not 100% sure as it does seem to happen even while the projector is turned off. This is mostly based off teacher reports as I don't have a spare chromebox to test with without removing one from a classroom.

 

Out of the box they came with ver111 it looks like while we have our chromebooks locked at ver108 LTS which aught to be switching over to LTS ver114 soon. Hopefully that does the trick but I'm also curious if anyone else has some suggestions/experience?

2 REPLIES 2

Kim_Nilsson
Admin Moderator

Why version lock such devices?

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https://wheretofind.me/@NoSubstitute

Partially because I was unclear whether Google Admin would properly abide by restricting to the LTS channel versions when the latest Stable version was never grayed out while LTS was selected. Either way every day I check whether the LTS channel has updated to ver114 yet.