topic Re: Strange Doc bug in Peer-Peer Topics

Strange Doc bug

MarkLoundy — Thu, 07 Sep 2023 14:42:00 GMT

From one of our other schools: "Anyone else seen this weird Google Doc bug? When my principal tries to load docs with tables on them for the PE/Music schedules it shows for a split second, then shows this error face. I've restarted chrome, disabled extensions, unplugged the second monitor..."

This follows the user between devices, so it is account related. Any suggestions?

Re: Strange Doc bug

Bill_Gibson — Thu, 07 Sep 2023 14:57:01 GMT

First thing I'd want to see is, does it follow to un incognito window on an unmanaged network

Re: Strange Doc bug

MarkLoundy — Thu, 07 Sep 2023 16:11:41 GMT

Things tried thus far:

Restart Chrome
Ensure all updates are complete
Clear cache/cookies
Incognito Window
Reinstall Chrome
Different browser (Safari)
Different device (tech support's in an incognito window)
Different Access Point
Copying original docs and giving her full editing rights
Restarting her laptop
Tried from home network

I'm suggesting trying Firefox, which is a non-Chromium browser.

Re: Strange Doc bug

Kim_Nilsson — Mon, 11 Sep 2023 12:47:23 GMT

Were the documents originally created in Google Docs, or actually converted Word files?

Re: Strange Doc bug

SteveHarmon — Mon, 11 Sep 2023 23:37:27 GMT

You might also look at earlier versions of the document (if they exist), as you might be able to find where the break occurred. I'm leaning towards it not be an "account" issue, but rather a document issue where something was pasted in that the system does not like.