topic CAPTCHA when resetting several account passwords at once in Peer-Peer Topics

CAPTCHA when resetting several account passwords at once

ewikstromSD — Tue, 29 Aug 2023 18:40:54 GMT

Is there any way to avoid triggering CAPTCHAs when resetting several account passwords at once? Yesterday, we had new student orientation and had them set their passwords from the default password, and after about two groups of students, everyone started getting CAPTCHAs which slowed us down since some are especially hard to read.

Re: CAPTCHA when resetting several account passwords at once

rdnixon — Tue, 29 Aug 2023 18:53:38 GMT

I'm not aware of any way to entirely stop this. However, they can be more common in the following scenarios:

Too many connections on a single external IP address - consider using multiple external IPs and pushing some users out on one IP and other out of another.

SSL inspection - so for content filtering. In the past we use to get them a bit from Securly - but they rotate IPs so much now its not an issue.

Something spamming Google on your network with login attempts - i.e. well beyond the normal.

However, if someone just gets a password wrong a few times it will happen and nothing you can do about it.

Roger

Re: CAPTCHA when resetting several account passwords at once

Kim_Nilsson — Wed, 30 Aug 2023 06:49:59 GMT

@ewikstromSD the only way to avoid Login Challenges is to temporarily disable login challenges. 🙂

But it can only be done one user at the time, and only for 10 minutes.

Re: CAPTCHA when resetting several account passwords at once

ewikstromSD — Wed, 30 Aug 2023 20:39:02 GMT

Thanks! I didn't know that. That's still really helpful if you get a string of hard-to-read CAPTCHAs.