topic Sv: Ajuda com o Gemini App in Peer-Peer Topics

Ajuda com o Gemini App

djmborges — Wed, 18 Jun 2025 17:09:47 GMT

Olá a todos,

Temos as licenças Google Education Fundamentals e estamos tentando liberar o uso do Gemini para usuários.

Quando o usuário tenta acessar via web, o Gemini funciona perfeitamente, porém tentando o acesso pelo App (android), o mesmo da mensagem "Essa conta não é compatível".

O "App Gemini" está ativado para todos da UO, assim como todos estão como maiores de idade nas configurações de conta.

Se alguém ja pasou por isso e/ou conhece uma solução, peço que me ajudem 😁.

Sv: Ajuda com o Gemini App

MarkB — Wed, 25 Jun 2025 12:18:31 GMT

We have exactly the same issue and haven't been able to solve it..
iOS works just fine for users in the same OU, but Android seems to be broken at the moment - Have talked to external partners and they aren't able to pinpoint the cause either.

Re: Ajuda com o Gemini App

T_Sakamoto — Thu, 26 Jun 2025 23:29:12 GMT

仕事用または学校用の Google アカウントで Gemini アプリを利用する - Business / Enterprise - Gemini アプリヘルプ

上記のヘルプ記事で「Business / Enterprise」のタブでは、日本語の表記で確認する分には
「重要: 仕事用のアカウントで Gemini を利用するには、「18 歳以上」という年齢条件を満たしている必要があります。」
と書かれています。

「Education」のタブに切り替えると、同様の記載を見つけられませんが、教育版でも同様の制限が課されているのではないか？と認識しています。　児童生徒のアカウントでは、Webアプリで利用するしかないのではないかと…

Sv: Ajuda com o Gemini App

Kristal — Fri, 27 Jun 2025 11:32:19 GMT

I was able to locate this resource. Please see if this is helpful. If not, please tag me here and I'll do more research.

Kristal

Re: Ajuda com o Gemini App

Kristal — Fri, 27 Jun 2025 13:06:52 GMT

I was able to locate this resource. Please see if this is helpful. If not, please tag me here and I'll do more research.

Kristal

Sv: Ajuda com o Gemini App

MarkB — Mon, 30 Jun 2025 10:27:22 GMT

None of the so-called solutions were solutions at all.
"If it doesn't work, ask your admin" isn't really a solution when it's the admin looking for a solution.

I've allowed everything both for the entire OU and for the specific users, yet the mobile app simply doesn't allow the login on Android.
There's no Error ID or anything to pinpoint why it isn't working, it's a generic error message that leads to yet another page telling the end user to ask their admins. (Which still doesn't solve it, when the admin has given every access available)

It's a frustrating bug/limitation, when there's no apparent cause nor a solution at hand.

Re: Ajuda com o Gemini App

djmborges — Fri, 04 Jul 2025 17:06:00 GMT

Boa Tarde a Todos @MarkB @Kristal @T_Sakamoto

Estou no mesmo caso do @MarkB . Todos os usuário da minha UO são maiores de 18 anos, e estão configurado como maiores, mas mesmo assim o erro persiste. Ainda não testamos na versão do Gemini para IOS, porém no android o erro persiste para todos.

Alguém conhece um solução ou alguma previsão de solução?

Re: Ajuda com o Gemini App

T_Sakamoto — Sun, 06 Jul 2025 14:57:28 GMT

少なくとも、わたしが所属している組織の Google Workspace for Education で確認した分には、18歳以上に設定された先生用のアカウントでは、iPhone でアプリ「Gemini」が利用できています。

以前の投稿でも書いたように、18歳未満に設定された生徒用のアカウントでは、Web アプリ（Web ブラウザ）では Gemini が利用できますが、iPhone のアプリ「Gemini」は利用できません。　その場合には、日本語での表示ですが、添付したようなメッセージが表示されています。

Re: Ajuda com o Gemini App

Kristal — Thu, 10 Jul 2025 20:56:22 GMT

Hi,

Thank you for your patience while I have been reaching out to colleagues about this issue. Here is a support link that might be helpful: https://support.google.com/gemini/answer/14579026?hl=en&co=GENIE.Platform%3DAndroid&sjid=3122115627933741064-NC

However, please create a support ticket for this problem if this doesn't resolve it for you.

Re: Ajuda com o Gemini App

djmborges — Mon, 25 Aug 2025 13:48:04 GMT

Bom dia @Kristal @T_Sakamoto @MarkB .

Entrei em contato pelo Admin com o suporte da Google, que me auxiliou na resolução.

Consegui resolver o problema ativando a opção "Pesquisa e Assistente"

Agora tanto dispositivos Android e IOS conseguem acessar o Gemini.

Re: Ajuda com o Gemini App

MarkB — Wed, 27 Aug 2025 07:17:17 GMT

This will be an issue for us europeans, since the Search and Assistant isn't covered by the GDPR contracts.
So even though Gemini is supposedly GDPR compliant, and is safe to use for the students, we can't enable it on their phones since it has a requirement that doesn't meet the needed legislation.

It might just be me, but that a huge oversight on Google's part.