topic Error: Google Couldn't verify this account belongs to you in Peer-Peer Topics

Error: Google Couldn't verify this account belongs to you

WPS-G — Mon, 13 Jan 2025 15:41:28 GMT

Good morning. Unfortunately our Google admin is unavailable, but I do have access to our Google Admin console. We have a student who can log onto a Chromebook without issue, but when they log into their Google account on a computer they get the error below. We have tried other PC's, made sure Chrome was updated, used incognito mode and we have reset the students password. Has anyone seen anything like this?

Re: Error: Google Couldn't verify this account belongs to you

ddelboccio — Mon, 13 Jan 2025 15:43:39 GMT

Some sort of context aware access involved here?

Re: Error: Google Couldn't verify this account belongs to you

WPS-G — Mon, 13 Jan 2025 21:20:15 GMT

Thank you for your reply. I don't see context aware access when I am in GA so I may not have full super admin access. I will get with the admin who does and have them look.

Re: Error: Google Couldn't verify this account belongs to you

dochxp — Mon, 20 Jan 2025 11:24:40 GMT

The only way I have found to solve this is to remove the account from the computer or device (by account, I also mean the user profile on the PC) and sign in again. Not sure if that is helpful or not.

Re: Error: Google Couldn't verify this account belongs to you

Damilola — Mon, 20 Jan 2025 12:16:57 GMT

This might be restricted through the Context Aware Access which only the super admin has access to. Some policies might have been set up to prevent the account from login on other devices except the Chromebook. Try and check if the PC is connected to the same WiFi as the Chromebook.