topic Re: Students Unable to Record in Google Slides in Peer-Peer Topics

Students Unable to Record in Google Slides

CaitlinR161 — Thu, 12 Dec 2024 18:51:58 GMT

Hi all! We have a faculty member interested in having their students record on Google Slides, but when the students open a slide deck the record option is greyed out. The students are using an updated version of Chrome and our campus has Google Education Plus. Our Google Admin confirmed the student accounts have the correct plus licensing. Does any know if there is a setting in the Admin controls to enable students to record in slides or why students are currently unable to record?

Re: Students Unable to Record in Google Slides

ddelboccio — Thu, 12 Dec 2024 19:15:45 GMT

Record what?

Re: Students Unable to Record in Google Slides

CaitlinR161 — Thu, 12 Dec 2024 19:18:59 GMT

They will be recording presentations. The faculty member wants to use the Slides recording option: https://support.google.com/docs/answer/14221290?hl=en

Re: Students Unable to Record in Google Slides

ddelboccio — Thu, 12 Dec 2024 19:24:00 GMT

A google search brought up "The Google Slides Recording Function is only available in the following Google Workspace Account types: Google Workspace Business Standard. Business Plus. Enterprise Starter."

I do not think it is in any EDU versions.

Re: Students Unable to Record in Google Slides

CaitlinR161 — Thu, 12 Dec 2024 19:25:52 GMT

Here is what students see in Slides:

Re: Students Unable to Record in Google Slides

ddelboccio — Thu, 12 Dec 2024 19:27:34 GMT

Correction, this article seems to imply it is available for Education Plus as well:

https://workspaceupdates.googleblog.com/2023/11/create-shareable-video-presentations-in-google-slides.html

However, I have EDU Plus for my domain and this feature is not available to me either.

Re: Students Unable to Record in Google Slides

ddelboccio — Thu, 12 Dec 2024 19:28:55 GMT

That's also how it shows for me (domain super admin account). Does it appear when YOU go into Slides?

Re: Students Unable to Record in Google Slides

CaitlinR161 — Thu, 12 Dec 2024 19:37:14 GMT

Yes, I've used this feature to make recordings on slides and made a Speaker Spotlight training using it in November for faculty. Strangely when I checked a minute ago it was greyed out on my account now.

Re: Students Unable to Record in Google Slides

ddelboccio — Thu, 12 Dec 2024 19:49:08 GMT

I wonder if Google silently pulled this away from Education domains???

Re: Students Unable to Record in Google Slides

MarkLoundy — Thu, 12 Dec 2024 20:14:04 GMT

It's working for me on Education Plus. I did not test with a student account.

Re: Students Unable to Record in Google Slides

ddelboccio — Thu, 12 Dec 2024 20:16:13 GMT

I cannot find an admin panel setting that controls this. Is there one? Is it inadvertently tied to something else?

Re: Students Unable to Record in Google Slides

JimmyR — Thu, 12 Dec 2024 20:17:43 GMT

We ran into this yesterday. I opened a ticket with Google and they are experiencing an outage with some customers. We have Edu Plus licensing and it was working just fine until yesterday. Hopefully it is fixed soon. I haven't received an update today yet.

Re: Students Unable to Record in Google Slides

panderson — Thu, 12 Dec 2024 21:39:48 GMT

We don't have it available as well.

Re: Students Unable to Record in Google Slides

Dean_Mantz — Fri, 13 Dec 2024 13:56:04 GMT

Please keep us updated. I just opened one of my Google Slide presentations and the record feature icon is not there. We are EDU Plus licensed as well.

Re: Students Unable to Record in Google Slides

Dean_Mantz — Fri, 13 Dec 2024 13:56:28 GMT

@JimmyR Please keep us updated. I just opened one of my Google Slide presentations and the record feature icon is not there. We are EDU Plus licensed as well.

Re: Students Unable to Record in Google Slides

mickiemueller — Fri, 13 Dec 2024 16:56:04 GMT

My record button is back today. It was greyed out yesterday. We are on Ed Plus. Can anyone else confirm that their record button is back?

Re: Students Unable to Record in Google Slides

panderson — Fri, 13 Dec 2024 17:59:53 GMT

back here as well.

Re: Students Unable to Record in Google Slides

CaitlinR161 — Fri, 13 Dec 2024 20:18:05 GMT

My button is back as well! I checked a student account and can see the record option there too.

Re: Students Unable to Record in Google Slides

AhmadAli — Sat, 14 Dec 2024 20:40:14 GMT

Hello,

We have not encountered this issue before, and the recording button has never been greyed out in our experience. It’s quite unusual to hear that some users are facing this problem!

Re: Students Unable to Record in Google Slides

Dean_Mantz — Mon, 16 Dec 2024 03:45:48 GMT

OK, folks, I still do not see the "Recording" feature available to our users. Here is a screenshot of the toolbar from one of my Slides presentations. The second photo shows we have Plus licenses. Please let me know if anyone has a troubleshooting idea before I open a ticket with Google support.