topic Re: Mouse cursor invisible when working within Google docs in Peer-Peer Topics

Mouse cursor invisible when working within Google docs

ddelboccio — Mon, 02 Oct 2023 13:12:51 GMT

Hello, I am getting more and more reports from users complaining that their mouse cursor goes missing when working with Google docs. Is this a known issue, or bug? Anyone else experiencing this?

Re: Mouse cursor invisible when working within Google docs

MarkLoundy — Mon, 02 Oct 2023 13:49:30 GMT

Are these reports about Google Docs (upper case,) specifically, or about all Google editing app files (Sheets, Slides, etc?)

Re: Mouse cursor invisible when working within Google docs

ddelboccio — Mon, 02 Oct 2023 13:51:43 GMT

Google "Docs" product specifically.

Re: Mouse cursor invisible when working within Google docs

jasoncrcsd — Mon, 21 Oct 2024 17:00:43 GMT

We have been seeing this a lot we opened a case with Google they finally admitted its an OS issue but won't be able to prioritize fixing whatever that means

hank you for contacting Google Cloud Support. I understand that you are experiencing issues with where the mouse arrow disappears on the user's Chromebooks.

We’ve confirmed this is an issue and our product engineers are aware of it, and working actively. Unfortunately, we won't be able to prioritize a fix at this time. For that reason I’d recommend focusing on working with or around the current behavior, and I’m happy to talk with you about what that might look like. After that, I won't be providing regular updates on this case.

If you ever have the need to confirm the status of this issue, you can always open a new case referencing this case number and we will be happy to update you on any new information we may have at the time.

At this point, we would proceed for case closures, since there are no ETA's as of now.

Please feel free to reply back if you have any additional questions and I will be more than happy to assist you.

Kind regards,

Raj
Google Workspace Support

Re: Mouse cursor invisible when working within Google docs

ddelboccio — Mon, 21 Oct 2024 18:07:54 GMT

Wow, tell me you're going to fix it without telling me you're gonna fix it.