topic Re: Chrome Devices Not Connecting in Peer-Peer Topics

Chrome Devices Not Connecting

mpartenope4676 — Wed, 04 Sep 2024 14:30:10 GMT

Happy start of school all! Are we having fun yet? hehe Within the last hour, we have many chrome devices district wide that are unable to connect to our Wifi. I'm just trying to determine if this is a more global issue or something specific to us. We've noticed that any chrome device we had over the summer and made sure to update to the newest OS seems to be fine. Devices that were home for the summer with their student seem to be the most problematic. BUT, even when we powerwash one of these problematic devices, connect to the internet via wired adapter, update the OS; they still don't connect. At first, users were reporting a clock differential, but the powerwash fixed this. So basically, nothing makes sense. 😩We've tried pointing to a public DNS just for fun and that also didn't help. I'm leaning to this being an US problem, but figured it can't hurt to ask.

Re: Chrome Devices Not Connecting

Michael_Roop — Wed, 04 Sep 2024 14:35:31 GMT

Are you connecting to a school public wifi (with no password) or to an encypted SSID? Also, if you take one of them off site to Mcdonalds and try it there, does it connect and update as expected?

Re: Chrome Devices Not Connecting

ddunlap — Wed, 04 Sep 2024 15:15:59 GMT

Are you pushing network settings in the management console? If you connect one to the guest then move it to the keyed SSID, does it work? Is the device getting an ip address? A dns server? If you permit crosh on one, can you ping the default gateway, dns server, FQDN www.google.com, etc.?

Re: Chrome Devices Not Connecting

mpartenope4676 — Wed, 04 Sep 2024 16:35:18 GMT

Thanks! In the end, it was an "US" issue. DHCP server had an unexplained time issue. 😩Sorry to clog up the feed!

Re: Chrome Devices Not Connecting

don_b_nashville — Thu, 05 Sep 2024 18:27:14 GMT

Feed clogger by no means. Sound troubleshooting help from several members will help others next time around - this is what 'kudos' are for. They're free so don't hesitate to give them where deserved!

Don