topic Re: Unable to add hyperlinks to Gmail signature in Peer-Peer Topics

Unable to add hyperlinks to Gmail signature

tbrass — Thu, 25 Apr 2024 20:13:19 GMT

All,

We recently started using Namecoach (tool for recording pronunciation of names), and many of our users are able to add a hyperlink to the pronunciation in their signatures. I've got one user (potentially more) who can add hyperlinks in his signature, but the don't appear when he composes an email.

We've tried:

Updating Chrome
Removing all extensions
Clearing cache and cookies
Allowing cookies on mail.google.com
Deleting signature completely and creating a new one
Using another browser
Using another device

Other suggestions?

Re: Unable to add hyperlinks to Gmail signature

YERKO — Thu, 25 Apr 2024 20:21:11 GMT

Perdón la pregunta

¿no habrán pasado por alto el detalle de la firma desde la configuración?

En ocasiones damos por sentado que todo está como siempre y como el resto de las cuentas pero desviamos la vista de estos pequeños detalles.

Quizas para descartar si es computador o navegador probar con otra cuenta de correo en el mismo equipo/navegador, si la otra cuenta funciona sin problemas entonces descartamos todo lo demas y nos centramos en como está configurada la cuenta o que atributos tiene desde la consola de administración de cuentas.

Éxito!!!

Re: Unable to add hyperlinks to Gmail signature

tbrass — Thu, 25 Apr 2024 21:04:33 GMT

Yes, I've verified that the correct signature has been selected.

I've also tried another account on the same device (tested on a Chromebook with student's account and another one).

I couldn't find anything in the account settings that would control signature formatting. Text comes through, but no hyperlinks. We tried both Namecoach's button (small graphic with HTML) and a standard hyperlink. It looks fine in the settings view, but after saving, it doesn't work in a new Gmail.

Re: Unable to add hyperlinks to Gmail signature

icrew — Thu, 25 Apr 2024 21:09:42 GMT

When I set my signature, I have the option to do either "Rich Formatting" or "Plain Text", as shown in the screenshots below. Could that be the issue, perhaps?

See this:

Versus this:

I've also seen it use the plain-text version of the signature if the rest of the message is just plain text. Does it still happen if you send formatted text in the body of the message?

Cheers,

Ian

Re: Unable to add hyperlinks to Gmail signature

Kim_Nilsson — Fri, 26 Apr 2024 09:39:03 GMT

Yeah, I too have links in my signature and have for years.

Images too for the fancy signature. 🙂

Re: Unable to add hyperlinks to Gmail signature

YERKO — Fri, 26 Apr 2024 11:17:17 GMT

y que ocurrio con otra cuenta en el mismo dispositivo? ahí si funciona? o ocurre el mismo problema?

Haces referencia en tu respuesta final a "no funciona en un nuevo Gmail"... ¿entonces ocurre con todas las cuentas nuevas de tu unidad educativa?

Re: Unable to add hyperlinks to Gmail signature

tbrass — Fri, 26 Apr 2024 15:48:58 GMT

Thanks! I thought there might be some sort of formatting default, and it looks like this was it!

Leave it to a 6th grader to tinker in an area I didn't think of.

Thanks!