topic Re: Emails from the community ended up in spam in Peer-Peer Topics

Emails from the community ended up in spam

alexgrutza — Thu, 15 Jun 2023 15:27:47 GMT

Perhaps it's an issue with our email filter (Gmail and/or Proofpoint) but the emails from this community ended up in my spam folder in Gmail. Just in case others notice they're not receiving notifications from this community.

Re: Emails from the community ended up in spam

llennon — Thu, 15 Jun 2023 16:02:03 GMT

I added a DKIM record to our DNS. Hope that helps keep them out of SPAM

Re: Emails from the community ended up in spam

alexgrutza — Thu, 15 Jun 2023 16:07:43 GMT

It looked like Google was finding the email suspicious ("Looks Safe" red banner), not Proofpoint. If you have a KB for the DKIM settings for this community and able to share it, please do. Otherwise just marking it "Looks Safe" and a Gmail rule "never send to spam" probably will do the job.

Svar: Emails from the community ended up in spam

Kim_Nilsson — Thu, 15 Jun 2023 16:48:00 GMT

Hi Alex!

Did you mean the invitation email I sent from gadmins.org, or notification emails from this community?

Sender address: no-reply@googleforeducommunity.com

Svar: Emails from the community ended up in spam

alexgrutza — Thu, 15 Jun 2023 17:54:11 GMT

From the no-reply@googleforeducommunity.com address. After clicking Looks Safe and bypassing spam folder (via Gmail rules) there's no issues.

Svar: Emails from the community ended up in spam

Kim_Nilsson — Fri, 16 Jun 2023 09:25:46 GMT

Thank you for confirming that.

I think this is because of the content. Unknown sender and loads of links.

The DNS records are all correct, SPF, DKIM and DMARC should all be PASS if you check it.

Re: Emails from the community ended up in spam

claycodes — Fri, 16 Jun 2023 21:44:37 GMT

Adding myself here to try and get an email triggered.

Re: Emails from the community ended up in spam

PieMan — Wed, 21 Jun 2023 13:11:05 GMT

Just had an email from no-reply@googleforeducommunity.com Quarantined.

Looking in my quarantined emails I have all of those are being caught as well as three Google Workspace Update from last month!

I'll release them and keep an eye on things to see if I need to do anything.

Re: Emails from the community ended up in spam

Kim_Nilsson — Wed, 21 Jun 2023 13:14:26 GMT

Would you please download the original EML and send it to me? As a private message.

I'd like to see what the headers look like. Perhaps there is something we can fix.

Re: Emails from the community ended up in spam

PieMan — Wed, 21 Jun 2023 14:15:39 GMT

Sent.

Re: Emails from the community ended up in spam

Kim_Nilsson — Thu, 22 Jun 2023 13:40:49 GMT

Turns out I had completely forgotten to enable DKIM! 🙄

Still emails end up in spam. Looks like the domain may have been spoofed even before we got it, and has a poor reputation because of that.

Re: Emails from the community ended up in spam

Kim_Nilsson — Thu, 22 Jun 2023 13:41:53 GMT

Please, everyone, do remember to mark the emails from gadmins.org as Not spam, and also as Not phishing, so Google learns that it is perfectly fine.