topic Re: chromebook policies not updating in Peer-Peer Topics

chromebook policies not updating

mhermmsd — Thu, 15 Feb 2024 21:00:00 GMT

Our network guys recently updated our district firewall. Seems ever since they did it, our chromebooks have stopped getting policy settings when we move them to other OUs with different polices. Does anybody know what ports need to be open on the firewall for the chromebooks to communicate with Google?

Re: chromebook policies not updating

ddelboccio — Thu, 15 Feb 2024 21:09:00 GMT

To the best of my knowledge I've never open specific ports other than 80 or 443........

Re: chromebook policies not updating

kaned — Thu, 15 Feb 2024 21:21:12 GMT

believe this problem is also related to: https://www.googleforeducommunity.com/t5/Admin-Hub-Forum/Additional-screens-during-student-login/td-p/2686

Re: chromebook policies not updating

kaned — Thu, 15 Feb 2024 21:25:16 GMT

We are also seeing issues with new users not pulling user policies... opening a ticket now.

Re: chromebook policies not updating

kaned — Thu, 15 Feb 2024 21:41:01 GMT

Problem seems to be resolved. User policies are now being downloaded as expected on chromebooks.

Still in the queue for Google support, so not really sure what happened...

Re: chromebook policies not updating

ddelboccio — Thu, 15 Feb 2024 21:53:28 GMT

Not here, still have a new user created today who is refusing to pull down policies to a chromebook.

Re: chromebook policies not updating

Kim_Nilsson — Fri, 16 Feb 2024 16:23:54 GMT

Basically anything related to Google needs to be excluded from TLS Inspection, or just stop doing that entirely.

Re: chromebook policies not updating

mhermmsd — Mon, 19 Feb 2024 17:51:44 GMT

It was a Google issue. When I had checked on the day I was having issues, the Google app status did not show anything. Next day, lots of orange exclamations including ChromeOS. Happened to be at the same time our Firewall was changed. All is good now. Thanks for the replies.