topic Re: Google Docs issue in Peer-Peer Topics

Google Docs issue

panderson — Thu, 07 Dec 2023 15:42:50 GMT

Is anyone else having issues where some users can't access Google Doc files?

Re: Google Docs issue

jmech337 — Thu, 07 Dec 2023 15:48:46 GMT

I just received a help ticket saying: "A browser extension is preventing Docs from opening this file. Try turning off your extensions, then reloading the page". Are you getting the same error?

Re: Google Docs issue

MarkLoundy — Thu, 07 Dec 2023 15:51:18 GMT

Why not turn off extensions and see if that helps?

Re: Google Docs issue

sujka — Thu, 07 Dec 2023 15:51:52 GMT

Hey - I just troubleshot one example of this and it was Grammarly that was doing it. Once we disabled the Grammarly extension there were no errors.

Re: Google Docs issue

panderson — Thu, 07 Dec 2023 15:53:02 GMT

Yes, that is one of the messages, I think there is at least 1 more, but that is the biggest one. All student have the same extensions, so I don't think it is an extension.

Re: Google Docs issue

panderson — Thu, 07 Dec 2023 15:54:42 GMT

well I guess it can be an extension, wonder why everyone isn't getting it?

Re: Google Docs issue

Kim_Nilsson — Thu, 07 Dec 2023 16:12:26 GMT

Just like with network issues "it's always DNS", it's a safe bet when Docs struggles that "it's always Grammarly". 😁

Re: Google Docs issue

panderson — Thu, 07 Dec 2023 16:21:50 GMT

We are just having users turn it off Grammary on Google Docs pages and that seems to work.

Re: Google Docs issue

MarkLoundy — Thu, 07 Dec 2023 16:25:51 GMT

It's amazing how often the Grammarly extension turns out to be the culprit in various problems.