topic Passkeys on IOS in Peer-Peer Topics

Passkeys on IOS

Rick2025 — Wed, 06 Dec 2023 16:44:28 GMT

Hi all I am hoping someone can help me out here.

I installed another google workspace account on my IOS device so that I can test passkeys.

When I go to click passkey I get a message - "A Passkey can't be created on this device"

It then says Make sure your device's operating system is up to date ( which it is), your screen lock and bluetooth are enabled ( which it is)and that you are using a supported browser like chrome.

I believe all is enabled that way. I am doing this from the gmail app and so am uncertain why I am seeing this message.

Now when I launch Chrome on my device I see lots of accounts so is this my issue?

Does anyone know why I am not able to do this.

Thanks all

Re: Passkeys on IOS

Kim_Nilsson — Wed, 06 Dec 2023 16:51:45 GMT

Private iPhone with a private AppleID?

Work MDM and Managed AppleIDs may not be allowed to use Passkeys.

Re: Passkeys on IOS

Rick2025 — Wed, 06 Dec 2023 16:54:03 GMT

Thanks for suggestion but we are not managing any android or ios devices

Re: Passkeys on IOS

Kim_Nilsson — Wed, 06 Dec 2023 17:04:16 GMT

So that is a yes on both of the questions? 🙂

Private iPhone and private AppleID?

Re: Passkeys on IOS

Rick2025 — Wed, 06 Dec 2023 17:42:26 GMT

Do you have to manage devices in order to use passkeys. That's kinda crazy if that is the case. Yes personal iphone and yes to personal Apple ID.

Re: Passkeys on IOS

Kim_Nilsson — Wed, 06 Dec 2023 17:51:19 GMT

No, for passkeys it's more likely to work if neither device nor AppleID is managed!

But you need to have iCloud Keychain sync active for your AppleID.

Re: Passkeys on IOS

Rick2025 — Wed, 06 Dec 2023 17:55:54 GMT

Yes I do have that- iCloud Keychain sync active for your AppleID

Re: Passkeys on IOS

Kim_Nilsson — Wed, 06 Dec 2023 18:00:23 GMT

And you have enabled Passwordless in Admin for the test account? And verified on a computer that Passkey is available for it, before trying to set it up on the phone?

Then it should just work, as that is exactly what I did.

I set up a passkey for a test account on my iPhone 14 Pro, using FaceID. And it was immediately available on my Mac using TouchID. Only took a few seconds to sync.

Re: Passkeys on IOS

Rick2025 — Wed, 06 Dec 2023 18:31:40 GMT

Yes I have done this. Before i use to get a message that it was not enabled. I also get a message Make sure your device’s operating system is up to date, your screen lock and bluetooth are enabled, and that you’re using a supported browser like Chrome.

Now I can tell you that my Windows computer does not have bluetooth at work