topic Re: Enrollment error in Peer-Peer Topics

Enrollment error

jasoncrcsd — Tue, 28 Nov 2023 14:18:45 GMT

We've been getting more and more of these, devices that appear not enrolled and when it tried to auto re-enroll fails, even the manual enrollment fails with the same error. We can powerwash them and fix them but it seems we've been getting a lot of these. Is there any way of telling why this is happening? Have the students found a way of breeaking them?

Re: Enrollment error

panderson — Tue, 28 Nov 2023 14:25:59 GMT

I wonder if this could be related to the Chrome OS 119 update failing issue?

Re: Enrollment error

zdanenyc — Tue, 28 Nov 2023 14:28:21 GMT

We had a similar issue and was notified by Google Support that it's a result of devices not being used in a "long time" meaning 3 months or greater as outline below

1.- The devices remained inactive for a while.
2.- Something get stuck from the device itself.
3.- Connectivity issues from your environment or student's environment such as network configuration, low-bandwidth, internet bouncing.

They suggest using the chrome recovery tool to have the device re-enrolled (even though it already shows enrolled in the Google Admin Console)

Re: Enrollment error

jasoncrcsd — Tue, 28 Nov 2023 14:32:21 GMT

What is the chrome recovery tool?

Re: Enrollment error

jasoncrcsd — Tue, 28 Nov 2023 14:32:50 GMT

This one is on ver 119

Re: Enrollment error

Kim_Nilsson — Tue, 28 Nov 2023 14:36:28 GMT

This nice little thing.

pocpnlppkickgojjlmhdmidojbmbodfm

No, not gibberish. 🙂 It's the ID # for the Chrome extension.

Re: Enrollment error

jasoncrcsd — Tue, 28 Nov 2023 15:18:46 GMT

Oh, that. Yea we've used that. What I'm trying to find out is what is causing these to unenroll. A powerwash seesm to fix them but its happening more and more. I asked Google supt but they had nothing

Re: Enrollment error

zdanenyc — Tue, 28 Nov 2023 15:23:14 GMT

I couldn't agree more! I want to know the CAUSE so we can address that rather than providing bandaids. I'm glad I'm not going crazy haha. Thanks JasonCRCSD!

Re: Enrollment error

jasoncrcsd — Tue, 28 Nov 2023 15:42:36 GMT

Are you seeing this issue too?

Re: Enrollment error

zdanenyc — Tue, 28 Nov 2023 15:49:13 GMT

Yes. Unfortunately. We have an open ticket with Google Support to address the root cause. Fingers crossed 🙂