topic Re: Chrome remote Desktop help in Peer-Peer Topics

Chrome remote Desktop help

Rick2025 — Fri, 03 Nov 2023 15:38:13 GMT

Hi All,

Does anyone have this running successful so that you can connect to a student's chromebook to assist them. We have enabled port 3478 for UDP and TCP. 443 is already enabled

We enabled Remote desktop Additional apps for our admin accounts.

When I open a chrome book in my admin panel and click remote desktop, it pretty much times out.

What am I missing?

Thanks everyone

Re: Chrome remote Desktop help

dochxp — Fri, 03 Nov 2023 15:57:09 GMT

Are you seeing the accept session option appear on the student's Chromebook in testing?

Re: Chrome remote Desktop help

ddelboccio — Fri, 03 Nov 2023 16:00:20 GMT

Remember, someone has to click on allow, or share from the chromebook in question, otherwise you will never connect.

I just tested it out and it worked as expected.

Re: Chrome remote Desktop help

dochxp — Fri, 03 Nov 2023 16:01:10 GMT

Yes, this was where I was going with my question 👍

Re: Chrome remote Desktop help

Rick2025 — Fri, 03 Nov 2023 16:30:34 GMT

No I am not

Re: Chrome remote Desktop help

Rick2025 — Fri, 03 Nov 2023 16:32:19 GMT

I don't see the allow on the student chromebook so am not sure what I am missing.

Re: Chrome remote Desktop help

robbabiak — Fri, 03 Nov 2023 17:19:43 GMT

There needs to be someone signed into the Chromebook - you can't remote into the Sign in screen. Also there is likely a minimum version of ChromeOS, but I can't find it documented anywhere - make sure its up to date.

Re: Chrome remote Desktop help

Rick2025 — Fri, 03 Nov 2023 17:21:19 GMT

There is someone signed in. I am testing this out. Thanks for suggestion

Re: Chrome remote Desktop help

Kim_Nilsson — Fri, 03 Nov 2023 20:11:38 GMT

Yup, have had it working for a while.

There're a few things that need to be allowed in the network (incoming), and it's also rarely beneficial to block all outgoing traffic. Anyway, I'm pretty sure it's all documented, as I just showed it to our network people and they made it work (despite their default is also to block everything).

Re: Chrome remote Desktop help

Rick2025 — Tue, 07 Nov 2023 14:26:26 GMT

So I tested it at home to see what would happen and it worked. So I suspect it may have something to with client side isolation on our wireless. I will talk to some of our guys here. Thanks all